Last updated: October 2026

At Sharqiyat Online, we value your trust and take the protection of your personal information seriously. This Privacy Policy explains what personal data we collect when you visit sharqiyatonline.com, place an order or contact us, how we use it, and the choices and rights you have. We aim to handle personal data in accordance with applicable Jordanian law, including the Personal Data Protection Law No. (24) of 2023.

By using our website or placing an order, you confirm that you have read this policy.

1. Who we are

Sharqiyat Online (“Sharqiyat”, “we”, “us”) operates the website sharqiyatonline.com and is responsible for the personal data described in this policy.

Abdali, Amman, Jordan
Email: [email protected]
Phone and WhatsApp: +962 7 9180 2222

2. Information we collect

Information you give us

  • Your name, email address and mobile number.
  • Your delivery and billing address.
  • Your order details and order history.
  • Your account details, if you create an account.
  • The messages and details you send us through our contact form, email or WhatsApp, including seller applications submitted through our Join Us page.

Information collected automatically

  • Your IP address, browser type and device information.
  • The pages you visit and how you use our website.
  • Cookie data (see the Cookies section).

Payment information

We currently accept Cash on Delivery, so we do not collect card details on our website. If we introduce online payment methods in the future, payments will be handled by the payment provider, and we will update this policy.

3. How we use your information

We use your information to:

  • Process, deliver and manage your orders, including contacting you about your delivery.
  • Provide customer support and answer your messages.
  • Send you important updates about your order and account.
  • Review and respond to seller applications.
  • Improve our website, products and your shopping experience.
  • Keep our website secure and prevent fraud or misuse.
  • Comply with legal and accounting obligations.

We process your personal data with your consent, where it is needed to fulfil your order, or where the law otherwise permits or requires it.

4. Marketing messages

We send offers and news only if you have chosen to receive them, for example by subscribing to our newsletter. You can unsubscribe at any time using the link in our emails or by contacting us. Unsubscribing will not affect the messages we need to send you about your orders.

5. Cookies

Cookies are small files stored on your device. We use them to:

  • Make the website work, for example to keep items in your cart and complete checkout.
  • Remember your preferences.
  • Understand how visitors use our website, so we can improve its performance.

You can block or delete cookies in your browser settings. If you do, some features of the website, such as the cart and checkout, may not work properly.

6. Who we share information with

We do not sell or trade your personal data. We share it only with:

  • Delivery partners, so they can deliver your order to you.
  • Technical and service providers that help us run the website, such as hosting, email and analytics providers.
  • Authorities, where we are required to do so by law.

We require the providers we work with to protect your information and to use it only for the services they provide to us.

7. Transfers outside Jordan

Some of our service providers may process data outside Jordan. When this happens, we take reasonable steps to make sure your data remains protected in line with applicable law.

8. How long we keep your information

We keep your personal data only for as long as needed for the purposes described in this policy, including to meet legal, accounting and dispute-resolution requirements. When it is no longer needed, we delete or anonymize it.

9. Security

We apply security measures to protect your data, including an encrypted (HTTPS) connection, secure hosting and restricted access to personal data. No system can guarantee complete security, and we continue to improve our protections. If a serious data breach affects you, we will notify you and the competent authority as required by law.

10. Your rights

Under the Personal Data Protection Law, you have the right to:

  • Access your personal data and know how it is used.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Withdraw your consent at any time.
  • Restrict the processing of your data.
  • Object to certain types of processing.
  • Receive your data in a portable format, where applicable.
  • Be notified of a serious breach affecting your data.

You will not be treated differently for using these rights.

11. How to use your rights

Contact us using the details below. We may ask you to confirm your identity before acting on your request, to protect your data. We will respond within the time limits set by law. If you are not satisfied with our response, you may complain to the Personal Data Protection Council in Jordan.

12. Children

Our website is not directed at children. If you are under 18, please ask a parent or guardian to place orders and share information on your behalf.

Our website may link to other websites, such as social media pages. We are not responsible for their privacy practices, and we encourage you to read their policies.

14. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated. We encourage you to review it regularly.

15. Contact us

If you have any question about this policy or how we handle your data, contact us: